e911 Disclosure — Unified Array LLC

THE FEDERAL COMMUNICATIONS COMMISSION (FCC) REQUIRES THAT UNIFIED ARRAY LLC PROVIDE E911 SERVICE TO ALL END USERS WHO USE UNIFIED ARRAY LLC SERVICES WITHIN THE UNITED STATES. SECTIONS 1.1–1.7 APPLY TO ALL END USERS WHO USE UNIFIED ARRAY LLC SERVICES WITHIN THE UNITED STATES. SECTION 1.8 APPLIES TO ALL END USERS.

1.1 911 Acknowledgement and Warning Labels

End User acknowledges that Unified Array LLC's equipment and services do not support 911 emergency dialing or other emergency functions in the same way that traditional wireline 911 services work. End User agrees to notify any potential user of the services who may place calls of the 911 limitations described herein.

Unified Array LLC will provide End User with warning labels regarding the limitations or unavailability of 911 emergency dialing. End User agrees to place a label on and/or near each device or Customer Premise Equipment on which the services may be utilized. If additional labels are required, End User may request them from Unified Array LLC.

1.2 Electrical Power

End User acknowledges that the services will not function in the absence of electrical power. If there is a power outage, End User may be required to reset or reconfigure equipment before being able to use Unified Array LLC services, including for e911 purposes.

1.3 Internet Access

End User acknowledges that the services will not function if there is an interruption of End User's broadband or high-speed internet access service.

1.4 Non-Voice Systems

End User acknowledges that the services are not set up to function with outdialing systems including home security systems, medical monitoring equipment, TTY equipment, and entertainment or satellite television systems. End User has no claim against Unified Array LLC for interruption or disruption of such systems.

1.5 Location Registration Requirement

E911 service is not offered on virtual numbers, toll-free numbers, or similar accessories. E911 service is only available in selected areas.

End Users who subscribe to Unified Array LLC e911 service will be required to register the physical location of their device with Unified Array LLC, and agree to update the location whenever the physical location changes by completing the Location Change Form. Unified Array LLC's only mechanism for routing 911 calls to the correct emergency call taker is the physical location currently registered for the account.

1.6 Monthly e911 Service Charge

End Users required to subscribe to Unified Array LLC e911 service will be subject to a monthly e911 service charge assessed on a per-line (per phone number) basis. This monthly charge reimburses Unified Array LLC for direct costs incurred in providing e911 service, including state, county, or municipal e911 surcharges, ALI database storage, LIDB/CNAM expenses, and any other applicable taxes or surcharges. Unified Array LLC reserves the right to adjust charges to reflect increases or decreases in costs incurred.

1.7 Service Limitations vs. Traditional 911

Unified Array LLC e911 service has certain characteristics that distinguish it from traditional, legacy, circuit-switched 911 service. End User acknowledges it is End User's responsibility to determine the technology or combination of technologies best suited to meet their emergency calling needs.

Unified Array LLC e911 service will not function if End User's device fails, is not configured correctly, or if Unified Array LLC service is not functioning for any reason — including electrical power outage, broadband service outage, or suspension due to billing issues.

After initial activation or following a location change update, there may be some delay before automatic number and location information is passed to the local emergency service operator. No guarantee can be made that the information will be activated on a specific schedule.

The local emergency service operator receiving e911 calls may not have a system configured for e911 services or be able to capture automatic number or location information. The operator may not know the phone number or physical location of the caller.

Due to network congestion, a Unified Array LLC 911 call may produce a busy signal, experience unexpected wait times, or take longer to answer than calls placed via traditional telephone networks.

If End User does not correctly identify the actual location of the device at the time of activation, Unified Array LLC e911 communications may not be directed to the correct local emergency operator.

1.8 Limitation of Liability

END USER ACKNOWLEDGES AND UNDERSTANDS THAT UNIFIED ARRAY LLC WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY NUMBER USING UNIFIED ARRAY LLC SERVICES. END USER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS UNIFIED ARRAY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES BY, OR ON BEHALF OF, END USER OR ANY THIRD PARTY RELATING TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO 911 DIALING.

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Acknowledged

Your e911 acknowledgement has been received and recorded on file. Thank you for completing this required step.

By completing and submitting this form, you acknowledge that Unified Array LLC has advised you of the circumstances under which Unified Array LLC e911 service may not be available or may be limited in comparison to traditional 911 emergency dialing. You further acknowledge that you have read and understand the e911 Disclosure on this page.

Account Holder Information

First Name *

Last Name *

Phone Number / Line *

Email Address

Company / Organization

Date *

Registered Service Location

Street Address *

City *

State *

ZIP Code *

Floor / Unit / Suite

I have read and understand the Unified Array LLC e911 Disclosure. I acknowledge that Unified Array LLC e911 service may not be available or may be limited compared to traditional 911 service, and I agree to maintain an alternative means of accessing 911 emergency services. I agree to update my registered location whenever the physical location of my device changes.

Required by the FCC for all VoIP customers.
Your acknowledgement is kept on file by Unified Array LLC.

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Location Updated

Your new e911 registered location has been submitted. Please allow up to 48 hours for the update to propagate to emergency call routing databases. Maintain an alternate means of calling 911 during this period.

If your device has moved to a new physical location, you are required to update your registered e911 address. Unified Array LLC's only mechanism for routing 911 calls to the correct emergency operator is the physical location on file. Submit this form immediately after any location change.

Account Identification

First Name *

Last Name *

Phone Number / Line *

Email Address

Previous Location

Previous Street Address

City

State

New Registered Location *

New Street Address *

City *

State *

ZIP Code *

Floor / Unit / Suite

Effective Date *

I confirm that the new address listed above is the correct physical location of the device associated with this phone number, and I understand that Unified Array LLC e911 calls will be routed based on this address. I acknowledge that there may be a delay of up to 48 hours before the updated location is active in the e911 routing database.

Updates propagate within 24–48 hours.
Keep an alternate 911 method available during that period.

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